If you’re here then you must have seen something you like.
Splendid! We are so sure the person getting the self care package you’re about
to send will be thrilled that we offer a 100% satisfaction guarantee, aka the Karma
Promise, on all self care packages we sell.
The thought of unhappy customers keeps us up at night
(seriously!), so email us (firstname.lastname@example.org)
or call us (475-328-0169), and we’ll do our best to make things right.
You will never pay extra shipping on Self Care Packages
shipped by Standard Shipping within the USA. All shipping costs have been
figured into the cost of the product – so you know exactly what you’ll pay
before you get to the checkout.
We ship anywhere USPS delivers. What if my friends and
family are in another country, you ask? Well, if you are shipping a care
package outside of the USA, your shipping fee is only US$35. Taxes, tariffs,
and customs fees are not included and the responsibility of the recipient.
Our Self Care Packages are shipped through USPS Priority
Mail, which usually arrives at its destination in 2-3 business days. Tracking
information and a photo of your self care package will be delivered to your
email once your gift ships. We all like to know what our gifts look like before
we send them, right?!
If you need your gift delivered sooner, we offer Expedited Shipping
for an additional $18. Expedited packages are ship through USPS Priority
Express, which usually arrives at its destination in 1 business day.
Invoices and/or prices are never included in our self care
packages, so you never have to worry about the price tag faux pas! You can, of
course, add a message to your greeting card or keep your gift anonymous.
Cancellations & Returns
First, if you have a need to consider refunds and returns,
you likely ordered a product from us. Which means, we owe you a big “Thank
you!” Nothing makes us happier than a legion of happy KfH customers, and as
such we promise to do our best to deliver amazing products and customer
service, and rest assured, to make right any hiccups along the way. That said,
here are some things you might want to know:
- You may cancel an order at any time prior to
- Because of the nature of our products, freshly
made, customized self care products, we cannot accept returns of any kind. But
we understand $#!+ happens…
- We know gift giving is tricky! If you (or the
recipient) are unhappy with your purchase – for any reason – within the first
30 days after receipt, we will refund the cost of your purchase as a store
credit. No need to return anything!
- We double (and triple) check all of our orders
before they are shipped, but we are all human. If we made a mistake on our end,
with the products, the packaging, the flare, the shipping, or something else,
please reach out to us immediately by email (email@example.com) or phone (475-328-0169)
so we can make it right with a new Self Care Package!
We want to make your experience with us the best it possibly can be, and
we’re happy to help in any way we can, including providing refunds when they’re
If the gift you give falls short, something goes wrong, or you’re just not happy with how everything turned out, we want to help! Give our team a call at (475) 328-0169 or send us an email by clicking here, and we’ll do whatever it takes to make things right.
KfH welcomes your questions or comments regarding the terms:
Health, 163 Division Ave, Shelton, CT 06484
Telephone Number: (475) 328-0169
Effective as of August 1, 2019